WORK TOGETHER: Chief Minister thanks federal officers for helping develop Sabah
KOTA KINABALU: CHIEF Minister Datuk Seri Musa Aman wants state and federal civil servants to work closely for the people."Federal and state civil servants should double their efforts this year to ensure all government programmes can be implemented speedily and successfully," he said at a gathering with members of the federal civil service here.Musa thanked government servants who had contributed in education, social and economic development, as well as state security."I am also grateful to the Federal Government, which until now has created about 100,000 federal service posts in the state."It has not only provided job opportunities for the people of Sabah, but also helped in boosting the state's economy through a budget that reached almost RM7 billion last year."Musa also encouraged the practice of the 3C (communication, coordination and cooperation) approach in dealing between or among ministries, agencies, federal and state government."If good communication is practised and cultivated among them, it will not only solve problems, but also simplify a lot of things. Coordination and cooperation are also elements that have to be emphasised and applied as it determines the success of any project."Present were state federal secretary Datuk Abu Bakar Hassan and state secretary Tan Sri Sukarti Wakiman.Abu Bakar urged civil servants to focus on the implementation of the 2013 Budget agendas, as well as improve delivery service to clients via Blue Ocean Strategy.
ARTICLE REVIEW
Referring to the article, at the
Federal Civil Service Assembly held late January 2013, Chief Minister of Sabah,
Datuk Seri Musa Aman, stressed that federal and state officers should work
together and double their efforts to guarantee all government programmes can be
implemented promptly and successfully. Through 3 C approaches – communication,
coordination and cooperation, government bodies can solve problems and simplify
work processes as good communication, coordination and cooperation is vital to
determine the success of any government plan. The Chief Minister also expressed
his gratitude to the Federal Government for created nearly 100,000 federal
service posts in the state of Sabah, which has not only provided job
opportunities for the people, but also boost the state’s economy. Datuk Abu
Bakar Hassan, the State Federal Secretary who was also present on the assembly,
advised civil servants to focus on the implementation of the 2013 Budget
agendas and to improve delivery service to clients vie Blue Ocean Strategy.
ARTICLE RELATE TO QUALITY MANAGEMENT
The article above could be related to quality culture in the public sector.
The Chief Minister of Sabah not only urge the civil servants to work together
and to ensure the government programmes can be implemented successfully, but he
stressed on the environment that
supports the quality products or services that are offered to the
organizational public which exceeds their expectations. For example, the 3C
Approach which includes communication, coordination and cooperation among all
public sectors to deliver better service to the public, and also to make the
implementation of government plan possible. Some common characteristics of quality culture,
such as customer input, which I
would relate to the internal customers input of the public organization itself,
via 3C approach; work done in team work
and employees are both involved and empowered, the employees from both
state’s and federal’s are involved in ensuring the successful implementation of
government plan, and as the Chief Minister urged the civil servants to work
together - 3C among government bodies and double their efforts to improve
delivery service to the public. The Federal Government has created about 100,000
federal posts in Sabah, and this would provide sufficient resource to the state of Sabah
in facilitates the state to implement the government plans. Quality, as picked from the State
Federal Secretary is to have the civil servants to focus on the implementation
of 2013 Budget and to improve their service delivery to the people. In
addition, quality in this article does
not only aim at the production of quality output or service to the people, but
it also includes all operations and activities relating to the public
organizations. Hence, it is Total Quality. Total quality, as mentioned
earlier, could be evaluate from the efficiency of all government bodies to work
together to solve problems, easing processes, support from the federal
government and also the ability of the employees to compete and coordinate to
improve service delivery. The present of the top management such as the Chief
Secretary and the State Federal Secretary, are symbol of support to all the employees. Their present in an assembly could
motivate the employees to work harder this year to double their efforts, work
together with other government agencies, in order to implement successfully the
government plan, for example, the 2013 Budget and improve service delivery
system. The present of top management has a psychology effect to the employees,
which I would like to relate to Deming’s Profound Knowledge System. The top
management understand the employees and
thus, try to nurture and preserve the employees’ positive characteristics in them
by giving motivational speech and have physical contact such as shaking hands
with the employees before leaving (found in the picture attached in the article).
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