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Tuesday, 3 December 2013

Malcolm Baldrige National Quality Award (MBNQA) : The reasons and seven categories of criteria used for evaluations

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a. Give four (4) reasons why the Malcolm Baldrige National Quality Award (MBNQA) was established in The United States of America . ...

Characteristics of Service Quality

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Service Quality has certain characteristics. Please chose four (4) characteristics and briefly discuss each of them. Service qualit...

Barriers to TQM Implementation

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road_block.jpg (Photo credit: Wikipedia ) The 6 barriers to TQM implemantation are as follow: 1. Lack of constancy of purpose ...

Total Quality Management (TQM) in Public Sector in Malaysia

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There are five basic concepts of implementing Total Quality Management (TQM) in the public sector in Malaysia. The concepts are: 1. Mee...

"Quality", "Quality Control" and "Total Quality"

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Define " Quality ", " Quality Control " and " Total Quality ": Quality refers to the standard of end...

PAD 252 Article Review 6 : Price hike of food upsets diners

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Article: UNJUSTIFIED: Customers who frequent a popular Chinese restaurant find that their food and drinks have increased by 50 sen KUALA...

PAD 252 Article 5: 'Safety cert helps firm in branding'

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Article: KOTA KINABALU: Occupational Safety and Health (OSH) certification has become the key determinant for the future of industries. ...

PAD 252 Article Review 4 : Kuching City South is handicapped-friendly

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Article : KUCHING: When Josh John lost the use of both his legs 17 years ago from acute transverse myelitis, one adjustment he had to make...